Refund Policy

Table of Contents

1. When Refunds Are Issued
2. Refund Method
3. Processing Time
4. What Is Refunded
5. Partial Refunds
6. Cancelled Orders
7. Order and Pricing Errors
8. Fraud Prevention
9. Failure to Receive a Refund
10. Contact

1. When Refunds Are Issued

A refund is issued once a return has passed inspection under our Returns Policy, once we confirm a defective, incorrect, or undelivered order under Section 9 of that Policy, or once an order is cancelled or refused under the Terms & Conditions (for example, a pricing error, a cancelled pre-order, or an item that turns out to be out of stock). We do not issue refunds before one of these conditions is met.

2. Refund Method

Refunds are issued to the original payment method used for the order — the same card, wallet, or payment account that was charged. We do not issue refunds to a different card, to a third party, or in cash, and we do not offer store credit in place of a refund unless you specifically request it.

3. Processing Time

Once a refund is approved, we process it within 5–10 business days. This is the time it takes us to instruct the refund through our payment processor; the additional time for the funds to appear back in your account or statement depends on your bank or card issuer, and can take a further 3–10 business days beyond that, which is outside our control.

4. What Is Refunded

4.1 Product price. The full price you paid for a returned or cancelled item is refunded.

4.2 Original shipping fees. Original shipping fees are refunded only where the return is due to our error or a defective item. For a change-of-mind return, the shipping fee originally paid to have the item delivered to you is non-refundable.

4.3 Return shipping. Return shipping costs you've paid are only reimbursed where the return is due to our error or a defective item, consistent with our Returns Policy.

5. Partial Refunds

Where only part of a multi-item order is returned, refunded, or cancelled, we refund only the value of the affected item(s), recalculated against any order-level discount or promotion that applied at checkout — meaning if a discount was conditional on the full order value or item count, the refunded amount reflects the price you'd have paid for the remaining items on their own, not a flat per-item split of the original discounted total. Where an item is returned in a condition that doesn't meet our Returns Policy but we agree to accept it as a goodwill exception, we may issue a partial refund reflecting a reasonable deduction for its condition.

6. Cancelled Orders

Orders cancelled before shipping (Section 6.2 of our Terms & Conditions) are refunded in full, including any shipping fee charged, since the order never left our fulfilment.

7. Order and Pricing Errors

Where we cancel or adjust an order due to a pricing error, stock unavailability, or a fraud check, as described in our Terms & Conditions, any amount already charged for the affected item(s) is refunded in full.

8. Fraud Prevention

We reserve the right to withhold, delay, or investigate a refund where an order is under review for suspected fraud, where the return itself shows signs of abuse (for example, a pattern of repeated returns inconsistent with genuine use), or where required by our payment processor's own fraud and chargeback procedures. Where a refund is delayed for this reason, we will tell you why and what, if anything, is needed from you to resolve it.

9. Failure to Receive a Refund

If more than 10 business days have passed since we confirmed your refund was processed and it has not appeared, first check with your bank or card issuer, since processing on their end can take longer than ours. If it still hasn't appeared after that, contact info@hunchhouse.com with your order number and we will investigate with our payment processor.

10. Contact

info@hunchhouse.com, with your order number.

See also: Returns Policy, Terms & Conditions.